Return & Refund Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.

Lost Shipments:

In the event of a lost shipment, we provide a 100% refund once the loss has been officially confirmed by the shipping carrier.

If the buyer reports that a package has been lost, we will contact the shipping provider and initiate a claim/investigation process. Resolution time depends on the response timeframe and procedures of the shipping carrier handling the case.

Refunds for lost shipments can only be issued after the carrier officially confirms that the package has been lost.

Refund Processing & Execution Terms:

Once a refund (for a return, cancellation, or lost shipment) is approved and finalized, the funds will be issued based on the following timelines:

• Within 21 days from the date we receive the signed correcting invoice (credit note), which serves as official confirmation of its receipt by the Buyer.

• Within 75 days if the refund is processed automatically through the system (such as the sales platform, marketplace, or payment gateway).